Terms & Conditions

Queries? email the sales team

Please read these Terms and Conditions (together with our Privacy Policy which are incorporated herein by this reference, the “Terms and Conditions”) fully and carefully before ordering. These terms of use set forth the legally binding terms and conditions for your use of the Site and the Services. If you are accepting these terms of behalf of a company, you represent and warrant that you have the authority to do so.

Personal Data / Credit Card / Debit Card Information

foto-prints.uk ensures no personal data or information is retained. No credit/ debit card data is stored. All payments are processed by 'PayPal' on their secure servers.
 

Information Security

foto-prints.uk takes every step to ensure your personal information is not passed on to third parties. Employees are bound to contracts forbidding the transfer or use of customers’ personal details. All computers we use are firewall enabled and are protected by up to date virus protection software.
 

Delivery Policy

Goods will be dispatched with a courier or postage service. Larger orders may be delivered by courier service which may require signature upon delivery.

Purchase turnaround times are an estimate only, and may be longer during peak periods e.g. Christmas. Once dispatched foto-prints.uk cannot be held liable for late delivery or damage to the purchased goods caused by the courier or postal service.

foto-prints.uk aims to have purchases made and dispatched within 3-4 working days, but may be longer during busy times of year when demand is greater.

If the customer fails to take delivery of goods when an attempt to deliver has been made, foto-prints.uk reserves the right to charge for additional delivery charges that may incur for re-delivery of goods. foto-prints.uk reserves the right to retain goods until the cost of re-delivery has been paid.

If goods are returned because the customer has supplied an incorrect delivery address, then we reserve the right to charge for additional delivery charges that may incur for re-delivery of goods.

Goods sent via Royal Mail are not considered to be ‘missing/lost’ until 15 working days has passed (this doesn’t not include the day of dispatch.)

Unless otherwise requested by the customer all goods will be packaged appropriately in accordance with foto-prints.uk packaging standard. Any changes or special requests for alternative packaging must be agreed with foto-prints.uk prior to purchasing.

 

Cancellation / Refund Policy

Cancellations are not accepted as all orders, once placed and paid for, are final.

foto-prints.uk supplies bespoke products, and as such refunds will not be issued for products purchased.

In the unlikely event that you are unsatisfied with the goods you have received, then please contact foto-prints.uk within 5 working days of receiving your goods.
 

Return Policy

foto-prints.uk will only accept returns of goods or issue replacements of goods if the company is found to be at fault, in which case return costs will be covered by foto-prints.uk.

Quality Assurance

All of our products are made to order and can not be resold – therefore once you finalise your order we can not accept returns or give a refund unless there is a fault with the print itself.
 

Payments

All payments are processed through PayPal, whether you use your Paypal account or one of the allowed debit/credit cards. You will receive an email confirming order being placed and payment being received.
 

Prices

foto-prints.uk reserves the right to change list prices of products at any time. No changes will be made to the purchase price of already existing orders.

No promotions, coupons / vouchers or special offers may be combined with any other offers – only one offer at a time is allowed and where noted only one coupon code or voucher can be used per transaction.

Except where a voucher has been purchased via a special purchasing platform, we reserve the right to withdraw any offer at any time.

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